Cq10 Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how cq10 collects, uses, stores, and protects the personal information of users who access or use our platform. We take the privacy of every Malaysian user seriously and are committed to managing data in a transparent and secure manner.
Last updated: 2026
Information We Collect
When you register or use the cq10 platform, we collect several categories of information to ensure the service runs properly and securely. The following are the types of information collected:
Personal Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and enable access to your cq10 account.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect details related to your chosen payment method, such as your bank account number or e-wallet phone number. We do not store full card numbers; only the information necessary for secure transaction processing is retained.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser type and version, IP address, and screen resolution. This data helps us optimise the platform across different devices, particularly to deliver a better mobile experience.
We record usage activity such as games played, bet amounts, session duration, pages visited, and in-platform clicks. This data is used for internal analysis to improve the user experience and identify technical issues.
When you contact the cq10 support team, the content of that communication is retained for reference and issue resolution. This allows us to provide more accurate and consistent responses to recurring enquiries.
Why We Use This Information
Cq10 uses collected information solely for purposes related to the provision and improvement of our services. We do not use user data for unrelated purposes without explicit consent.
- Identity verification and account security — ensuring only the rightful account owner has access.
- Financial transaction processing — deposits and withdrawals in MYR processed accurately.
- Legal compliance — to meet applicable compliance and fraud prevention requirements.
- Platform Improvements — usage pattern analysis to improve the interface and service performance.
- Service communications — sends notifications related to your account, transactions, or important policy changes.
- Customer Support — facilitates the resolution of technical issues or enquiries submitted to the cq10 team.
Cookies & Tracking
The cq10 platform uses cookies — small text files stored on your device — to enhance the user experience. Cookies are used to maintain your login session, save language preferences, and keep platform functions running smoothly.
We use two categories of cookies:
- Session Cookies — deleted automatically when you close your browser. These cookies are essential for the platform's basic functionality.
- Persistent cookies — stored for a set period to retain your preferences and settings between sessions. You can delete them through your browser settings at any time.
Data Storage & Security
All cq10 user data is stored on servers protected by industry-standard security measures. Communication between your device and our platform is secured with SSL encryption, ensuring that data transmitted cannot be intercepted by unauthorised parties.
Access to users' personal data is restricted to cq10 staff who require it to perform their duties. All staff are bound by strict confidentiality agreements.
Data that is no longer required will be deleted or anonymised on a regular basis in accordance with established data management procedures.
Information Sharing & User Rights
Sharing with Third Parties
Cq10 does not sell, rent, or share users' personal information with third parties for marketing purposes without explicit consent. Information may only be shared in the following situations:
- Payment service providers used to process deposit and withdrawal transactions in MYR.
- Authorities or regulatory bodies that require such information in accordance with valid legal requirements.
- Third-party technical service providers involved in platform operations, subject to confidentiality agreements.
User Rights over Personal Data
Every cq10 user has the following rights regarding their personal data:
- Right of Access — you may request a copy of the personal information we hold about you.
- Right to Rectification — you may request corrections to inaccurate or incomplete information via your account dashboard or by contacting support.
- Right to Deletion — under certain circumstances, you may request the deletion of your personal data. Such requests will be evaluated in accordance with applicable compliance requirements.
Privacy Policy Updates
Cq10 reserves the right to modify this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or email. The latest version of this policy is always available on this page and takes effect immediately upon publication.
Continued use of the cq10 platform after any policy changes will be considered acceptance of the updated version. We encourage users to review this page periodically to stay informed of any updates.
How to Contact Us for Privacy Matters
If you have any questions, concerns, or requests regarding your personal data on the cq10 platform, you can reach our team through the following channels:
- Email: [email protected]
- Help Page: cq10 FAQ
Our team will endeavour to respond to privacy-related enquiries within a reasonable timeframe. For data deletion or access requests, please clearly state the type of request and the relevant account information.
Your Data, Your Control
We believe every user has the right to understand how their data is managed. If you have further questions about cq10's privacy policy or wish to access your account information, contact us or refer to the FAQ for quick guidance.
Contact the Privacy Team: